Improve Customer Experience

Transforming ideas into impactful customer experiences, our approach establishes meaningful connections by elevating every touchpoint.
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Our approach

Data-Based
Harness quantitative and qualitative data to continuously refine and innovate, ensuring experiences are both impactful and relevant.
Empathy-Driven
Prioritize understanding the customer's journey, needs, and emotions to craft experiences that resonate and build lasting loyalty.
Multi-Channel Strategy
Design seamless experiences across all touchpoints, whether digital or physical, to ensure consistency and ease for the customer.
In the domain of Customer Experience, we prioritize the creation of exceptional interactions that resonate with clients, ensuring satisfaction, loyalty, and brand advocacy through every touchpoint.

What we can do together​

We create digital products and support our clients at every stage of the design process

CX Research & Analysis

We analyse customer experiences, attitudes, and feedback to optimize interactions with products and services. Through a thorough examination of each touchpoint in the customer journey, this service refines the solution and enhances satisfaction.
Dedicated for:
  • Customer Experience Managers, analysing CX and feedback to optimize interactions with products and services.
  • Marketing and Strategy Teams, examining touchpoints in customer journeys to foster satisfaction and lasting relationships.
  • Market Leaders prioritizing customer-centric success, using CX strategies to enhance satisfaction, build enduring relationships, and ensure long-term business prosperity.

CX Redesign

We refine existing solutions with a human-centered focus for enhanced seamlessness. We reimagine and improve processes for heightened operational efficiency. By reorienting services to align more closely with user needs, we ensure competitive success in a customer-focused world.
Dedicated for:
  • CX Managers looking to refine existing customer experiences to be more intuitive and impactful across all touchpoints.
  • Process Improvement Teams focused on enhancing current workflows for increased efficiency and smoother operations.
  • Businesses intent on deepening engagement and loyalty by recalibrating interfaces and processes to better meet actual user needs.

UX & Usability Testing

We do product usability research, engaging real users in interactions with interfaces to uncover insights that improve the user experience. By identifying pain points, this guides improvements, ensuring products are tailored to users' requirements.
Dedicated for:
  • Teams crafting products valuing usability research to enhance UX, tapping into real users' insights to refine interfaces.
  • UX Researchers and Designers, identifying pain points and navigation hurdles through hands-on interactions and iterative testing.
  • Companies prioritizing user-centered offerings, using usability research to ensure intuitive, efficient products aligned with target audience needs.

UX & UI Redesign

Our redesign focuses on improving interfaces for greater intuitiveness and aesthetics. By understanding user behavior, we streamline interactions for enhanced usability, boosting satisfaction and engagement with the digital products we enhance.
Dedicated for:
  • Managers aiming to differentiate and capture market share by embracing exceptional redesign strategies that blend aesthetic appeal with superior functionality.
  • Product Owners seeking to revitalize user experience, boost engagement, and enhance usability through refined user-centric design practices and intuitive user interfaces.
  • Companies focused on elevating their digital products by placing renewed emphasis on user satisfaction and seamless interaction in their redesign efforts.

Visual Communication Design

We transform complex concepts into engaging visualizations that effectively convey business messages. Our service combines artistry and strategic communication to engage audiences with distinctive visual narratives.
Dedicated for:
  • Communication Experts simplifying complex concepts into captivating visuals for effective business communication.
  • Business Leaders, enhancing brand identity and engagement with visually impactful content aligned with communication goals.
  • Managers, translating intricate concepts into powerful visual narratives across mediums, bridging complexity and clear messaging for optimal audience engagement.

See our Case Studies

Communicating fashion collections

Which process should be used to communicate new clothing collections? We created a process based on customer needs.

Designing smart city apps

We created a range of modern apps for drivers and passengers alike, in line with the ‘Smart City’ idea.

Let’s do great things together

Drop us a line in a form below and we will contact you to discuss how we can best suit your needs
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Consent
Jerzy Kurgan
Managing Director